Refund and Returns Policy

Refund and Returns Policy

 

1. Returns Period

You have 14 calendar days from the date of delivery to return eligible items for a refund, in accordance with Irish and EU consumer rights laws.

2. Eligibility for Returns

Items that CAN be returned:

• Non-personalized items in original, unused condition
• Items damaged or defective due to our error
• Items that do not match the product description

Items that CANNOT be returned:

• Personalized or custom-made items (unless damaged or defective due to our error)
• Items damaged due to misuse or failure to follow care instructions
• Items showing signs of use or wear

3. Return Process

To initiate a return:

1. Contact us at [insert email] within 14 days of receiving your order
2. Provide your order number and reason for return
3. We will provide return instructions and address
4. Package the item securely in its original condition
5. Ship the item back to us (customer responsible for return shipping costs unless item is faulty)

4. Defective or Damaged Items

If you receive a damaged or defective item:

• Contact us immediately with photos of the damage
• We will arrange for a replacement or full refund
• Return shipping costs will be covered by us for defective items

5. Refund Processing

• Refunds will be processed within 14 days of receiving the returned item
• Refunds will be issued to the original payment method
• Shipping costs are non-refundable (except for defective items)

6. Personalized Items Exception

Due to the custom nature of personalized products, we cannot accept returns unless:

• The item is damaged or defective due to our error
• The personalization contains an error made by us
• Please review all personalization details carefully before ordering

7. Contact

For return inquiries, contact us.