Shipping Policy
1. Shipping Coverage
We currently ship within Ireland only.
2. Processing Time
- Orders are processed within 2-10 business days after payment confirmation
- Processing time may be extended during busy periods (especially Christmas season)
- Processing time depends on product complexity and customization requirements
- Custom/personalized orders may require customer input, which can affect processing time
3. Shipping Time
- Standard shipping within Ireland: 2-5 business days after dispatch
- Total delivery time (processing + shipping): approximately 4-15 business days
- Delivery times are estimates and may vary depending on An Post or courier service
- Christmas Period: Expect delays during peak holiday season
4. Shipping Costs
- Shipping costs are calculated at checkout based on order weight and destination
- Free shipping may be available for orders over a certain amount (if applicable)
5. Delivery Address
- Please ensure your delivery address is complete and accurate
- We are not responsible for delayed or failed deliveries due to incorrect address information provided by the customer
- If your package is returned to us due to an incorrect address, you will be responsible for reshipping costs
6. Tracking
- You will receive a tracking number via email once your order has been dispatched
- Track your package through An Post or the relevant courier service
7. Delivery Issues
- If your package is lost or damaged during transit, please contact us immediately at contact page
- We will work with the shipping provider to resolve the issue
- Claims for lost or damaged items must be made within 48 hours of expected delivery date
8. Undeliverable Packages
- If a package is undeliverable and returned to us, we will contact you to arrange reshipment
- Additional shipping charges may apply for reshipment
9. International Shipping
We do not currently offer international shipping outside Ireland.